FREQUENTLY ASKED QUESTIONs (FAQs)

Q : Where is the store based?


 

Q : Do you accept orders placed outside of Malaysia?

 Yes, we do.

Q : The item I wanted is no longer on Butik Bos online store, will it be restocked?

If there is a particular item you are after but no longer available on the website, please contact us at customerservice@butikbos.com.my or call us at +603 9282 0002 / +603 9282 0092 for further enquiries. We will try our best to assist you or recommend you an alternative.

Q : What is the payment method?

We accept iPay88 payment. Currently, iPay88 accepts two types of credit card:

• MasterCard (www.mastercard.com)

• Visa (www.visa.com)

If buyers do not have any credit cards, they can use the popular Internet Banking of the following Malaysia banks:

• Maybank (www.Maybank2u.com.my)

• Public Bank (www.pbebank.com.my)

• CIMB Bank (www.cimb.com.my)

• Alliance Bank (www.alliancebank.com.my)

• Hong Leong Bank (www.hlb.com.my)

• RHB Bank (www.rhb.com.my)

• Bank Islam (www.bankislam.com.my)

• Ambank (www.ambank.com.my)

Please make sure that the billing address entered on the checkout page matches that of your credit card statement. If that address differs, your order may not be successfully processed.

 

Q : Can I pick up my orders locally instead of payment shipping?

Unfortunately at this time we are unable to offer local pickup. We apologize for the inconvenience.

Q : How long will it take to receive my order?

Item/product will be shipped within 2 days after receiving orders.  Once shipped most domestic orders take anywhere with 3 – 7 days of business days (14 days of business days for East Malaysia) for the package to arrive to your doorstep.

 

Q : How can I track the status of my orders?

  • The tracking number and respective courier involved will be included in the shipping confirmation email.
  • Tracking number will be provided to you once it has been shipped.
  • You can check the shipping status via the site provided by the respective courier.
  • *To track your current order, please go to http://www.poslaju.com.my/track.aspx. You may email us for a status update.
  • If for any reason you have not received your package in the expected timeframe, kindly contact us for the detailed tracking information.

 

Q : What if something is wrong with my order?

We want to make sure that you have the best Butik B.O.S experience possible. If something isn’t right with your order, please review our Return Policy or contact us with any question you might have and we’ll do our best to fix it for you.

 

Q : I have a user account with Butik B.O.S, how do I change my personal info and shipping address?

Please go to My Account page, login and you can modify your account details there.