We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation). Orders will be shipped by our national courier service PosLaju.  Delivery within Malaysia will take 3 - 7 working days and delivery to Singapore will take 7 - 14 working days (depending on custom clearance).   

We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Upon delivery of the Product, you may be required to sign for delivery. You may contact ButikBos Customer Service Team at +603-92820002/+603 9282 0092 or customerservice@butikbos.com.my in case of any faults, defects or damage. You shall be able to provide the documents delivered with the Product, upon request.

Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

We deliver in our standard packaging.

If you are not available to take delivery or collection, the carrier may leave a card giving you instructions on either re-delivery or collection from the carrier.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for any fee and other costs reasonably incurred by us; or

(b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable order, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the order, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided).

You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.